Cross-Cultural Communication for Malaysia’s Diversity Workforce

This 2-days practical programme equips participants with essential cross-cultural communication skills to work effectively within Malaysia’s diverse workforce. Participants will develop awareness of cultural differences, communication styles, values and workplace expectations, enabling them to communicate clearly, reduce misunderstandings, manage conflict respectfully, build inclusive and high-trust teams. Realistic workplace-based case studies, role-plays and guided discussions ensure learning is practical, relevant and immediately applicable at work. 

At the end of this 2−days program, participants will be able to:

• Recognise how culture influences communication and workplace behaviour
• Adapt communication styles across diverse cultural contexts
• Communicate instructions, feedback, and decisions clearly and respectfully
• Manage cross-cultural misunderstandings and conflict professionally
• Build inclusive and collaborative multicultural teams
• Strengthen trust and engagement across diverse team members
• Develop a practical personal cross-cultural communication action plan 

• Supervisors
• Team Leaders
• Executives & Senior Executive
• Assistant Managers
• Managers